Calling our Support Line

To speak to an advocate via our 24/7 support line, please call (707) 443-6042.

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Calling a number without knowing who’s going to be on the other end of the line can be scary. Here’s what you can expect when you reach out to our support line:

• Each of our advocates will meet you with empathy and understanding.
• Our advocates will not judge you based on your situation.
• Our advocates will ask you some more questions about what’s going on so that they can provide the best care possible.
• You will be met with honesty about the capacity of our advocates as well as what services we can provide you.
• You may be asked if you’d like to complete an intake so that you can receive further services from us. This is not required if you’d simply like to remain an anonymous caller. We will never pressure you into doing this.
• Above all, our advocates will meet you where you’re at, whether that’s currently in an abusive relationship, trying to flee one, or recovering from one that you were previously in.

What kinds of things can I talk about on the support line?

You may choose to talk about anything related to your experiences of survivorship and abuse, whether those are situated in the past or present. All of our advocates are trained domestic violence counselors, meaning they are equipped to discuss subjects such as relationships, abuse, the dynamics of power and control, safety planning, trauma, mental health struggles, the barriers to leaving an abusive relationship, complexities regarding navigating the legal system, and much more. Ultimately, our advocates will take your lead as to what you want to talk about, as we trust and appreciate your ability to self-disclose.

I called but I got a busy signal, an answering machine, or no response at all. What now?

We understand how frustrating it can be to not get an immediate response when you call our support line. We recognize the courage it takes to reach out for support, and we apologize that we weren’t available to you during that crucial moment. If an advocate does not pick up when you call, it means that they are currently on another call, or are attending to another client in-person. If this happens, we ask that you call back, or you may consider calling the National Domestic Violence Hotline: 800-799-7233.

I’m not a survivor. Can I still call the support line?

Our support line isn’t just for survivors – oftentimes, we receive calls from concerned friends or family members who want to know how to help a loved one who is in an abusive relationship. Or, we might receive calls from service providers who are curious about our services or want to bridge the gap between our organization and a client of theirs. Whatever the case may be, our advocates are here to answer your questions with empathy and understanding, and provide referrals as needed.

We do want to note that our advocates adhere to a strict confidentiality policy to ensure the safety of our clients. As such, we cannot disclose any information regarding a survivor who might be accessing our services, even if they are a family member, close friend, or client of yours.

Please note: We do not work with abusers. Our support line is not available to people who have caused harm.